INSERT INTO `#__rstickets_departments`
(`DepartmentId`, `DepartmentName`, `DepartmentPrefix`, `TicketAssignmentType`, `TicketGenerationRule`, `NextTicketNumber`, `UserEmailTicket`, `StaffEmailTicket`, `FileUpload`, `NotifyNewTicketEmails`, `NotifyAssign`, `FileUploadExtensions`, `DepartmentPriority`, `DepartmentOrder`)
VALUES
(1, 'Billing', 'BILLING', 'static', 'random', 9, '1', '0', 'yes', '', '0', 'zip', 'normal', 1),
(2, 'Licensing', 'LICENSE', 'static', 'random', 1, '1', '0', 'yes', '', '0', 'zip', 'normal', 2),
(3, 'Tech Support', 'TECH', 'static', 'random', 1, '1', '0', 'yes', '', '0', 'zip', 'high', 3);

INSERT INTO `#__rstickets_groups`
(`GroupId`, `GroupName`, `CanAddTicket`, `CanAddTicketUsers`, `CanAddTicketStaff`, `CanUpdateTicket`, `CanDeleteTicket`, `CanAnswerTicket`, `CanDeleteTicketReplies`, `CanUpdateTicketReplies`, `CanAssignTickets`, `CanChangeTicketStatus`, `CanSeeUnallocatedTickets`, `CanSeeOtherTickets`, `CanMoveTicket`)
VALUES
(1, 'Staff', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1');